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Can You Improve Patient Experience in Your Practice?

Image of smiling patient looking at camera at the dentist’s

There are very few patients out there who are actually excited to visit their dentist.  Most people think that a trip to the dentist means they’ll go through something that’s not just painful but also expensive.  That’s why as a dental care provider, you need to look for ways to enhance patient experience.

If you want to start improving patient experience, then you should pay attention to these points:

You should find out and understand the needs and expectations of your patients and cater to those accordingly. There are dentists who are too focused on completing their procedures as fast as possible. While there is nothing wrong with working efficiently, it’s not a bad idea to spend a few more minutes beyond checking and find out not just what the patient needs but also what he or she wants or expects from the procedure you’re going to do.

You should assess the satisfaction level of your patients through a survey. The best way to know what you need to change or improve on is by getting the information straight from the people who experience your service – your patients. Come up with some good survey questions to know what your patients think of various aspects of your service.

Maintain a clear, professional, yet friendly communication with your patients whether it’s through e-mail, phone, or face-to-face. Many patients feel a bit anxious about getting a dental procedure done. The last thing they want is to feel confused or intimidated by the way you or your team communicates with them. So whether you are scheduling an appointment or explaining a procedure, make sure that your patient understands you well. Also, it is your responsibility to answer any questions that your patient has regarding his or her treatment, so take time to address each one.

Every member of your dental team should be trained and coached so your patients will have the best possible experience from every department in your practice.

Have the best dental lab to provide you and your patients with the highest quality restorations. If your current one is not exactly meeting the standards you want for your practice, then you should definitely consider getting a new one. And if what you want is a lab that will be able to deliver what you require accurately and in time, then Dental Laboratory Associates is your best bet. Give us a call today and we’ll talk about how we can help you provide your patients with the best experience.

 


 

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